Terms of service

The service

Flow Digital AI provides AI-based automated replies and a customer management system on top of the WhatsApp Business Platform. Use of the service is subject to these terms and to Meta's policies.

The customer business's responsibilities

• Only message people who consented or who got in touch first
• Honour opt-out requests
• Don't send misleading, offensive or unlawful content
• Keep the information in the knowledge base accurate and current

• Comply with the WhatsApp Commerce and Business Policies

Limits of the AI

Replies are generated automatically and may be wrong. The system is instructed not to invent information and to refer to a human when it doesn't know, but responsibility for the content of replies rests with the business. We recommend supervising sensitive conversations and using the human takeover.

Screen recording for product improvement

Use of the product's screens is recorded for the purpose of improving the product, and for nothing else. Your own customers' material — conversations, messages, leads, notes and appointments — is masked in the browser before anything is sent and never leaves it, and every input field is masked. Recordings are deleted automatically after 30 days, and recording can be switched off at any time from “My account”.

Availability

We aim for continuous availability, but the service depends on third parties (Meta, Google, hosting providers) and we don't guarantee absolute uptime. An outage at an external provider may delay or prevent message delivery.

Payment and termination

Payment terms are set in the individual agreement with each business. You can stop the service at any time; on termination you can request an export of your data, after which it is deleted.

Limitation of liability

The service is provided as is. We are not liable for indirect or consequential loss, including lost revenue, arising from use of the service or from its unavailability.